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Comprehensive Change Management and Adoption Services

We offer specialized services to ensure successful change management and adoption of tools like HubSpot, monday.com, and LinkedIn plus more. Our goal is to embed long-term benefits across all users in your organization and maximize the value of the tools purchased by your business.

Our Change Management Approach

We employ a structured change management methodology, such as the Double Diamond framework, to guide organizations through the process of adopting new tools and technologies. This framework ensures a comprehensive understanding of the problem space and the development of effective solutions, enabling successful adoption and long-term benefits.

The Double Diamond Framework

Discover: Identify and understand the challenges and needs of your organization through in-depth research and analysis.
Define: Clearly articulate the problem and establish a focused direction for the change process.
Develop: Generate and test potential solutions, ensuring they align with organizational goals and user requirements.
Deliver: Implement the chosen solution, monitor progress, and make necessary adjustments to achieve desired outcomes.
 
Double Diamond

 

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Services we offer

Our expertise spans various aspects of change management and tool adoption, including:

Strategic Planning and Assessment

  • Conduct comprehensive assessments to understand your organisation’s needs and challenges.
  • Develop strategic plans tailored to your specific goals and requirements.

Custom Implementation

  • Implement tools like HubSpot, monday.com, and LinkedIn, ensuring seamless integration with your existing systems.
  • Tailor the implementation process to your organisation’s unique needs, timelines, and objectives.

User Training and Support

  • Provide extensive training programs to equip your team with the skills needed to effectively use new tools.
  • Offer continuous support to ensure ongoing success and proficiency.

Post-Implementation Optimisation

  • Monitor and evaluate the performance of implemented tools.
  • Make necessary adjustments and optimisations to maximize value and efficiency.

Navigating Generational Change

Many organisations are grappling with generational change and the need to integrate new generations into their processes for sales, customer success, and work management. We help you navigate these changes by:

  • Developing Inclusive Strategies: Create strategies that address the diverse needs and preferences of different generations.
  • Facilitating Collaboration: Foster a culture of collaboration and mutual respect among employees of all ages.
  • Maintaining Strong B2B Relationships: Guide your organisation in maintaining and building strong B2B relationships through effective change management practices.

Insights from Academic Research

We leverage insights from academic research, such as the work published by Mark Micallef, which explores the tensions associated with organizational change. This research provides valuable perspectives on how to manage change effectively and address potential conflicts that may arise.

Why Choose Us

Our team possesses extensive experience in helping organisations select and implement the right CRM solutions, ensuring they meet current needs and scale with future growth. We deeply understand how technical solutions can solve non-technical problems and provide clear, actionable steps to get there. Our industry expertise allows us to anticipate future trends and ensure your CRM system remains adaptable and effective.

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